Shipping & Refund Policy

Shipping

I always try to dispatch items within 1-2 days, however I do have a young family and it is not always possible, so please allow up to 7 working days for processing & postage. For made to order items, please allow up to 10 working days and additional time for posting. 

Harklin Creations Ltd is not responsible for any postage delays, lost or stolen packages- however I will do everything I possibly can to assist and raise any cases with Royal Mail, I will always do my best to help!

COSTS: Shipping is available within the UK for a flat fee, you can choose between 1st or 2nd class postage, or if you are local, you are welcome to collect free of charge. All items are sent “signed for” for your items protection. 

You will receive an email when your item is dispatched so you can be assured it is safely on its way to you. First class mail generally takes 3-7 days, but can vary greatly due to the current pandemic delays. If you need an item urgently, please contact me and I will do my best to help!

I do not have a system set up for international shipping at this time. 

GIFTS: Orders already come packaged beautifully, however if you wish for an item to be gift wrapped, please write in the notes whilst adding to your basket- don’t forget to add your personalised message! Gift wrapped items use a variety of different wrapping papers, are hand tied with natural raffia ribbon and finished with a dried/pressed flower or foliage. Check out my socials @harklin_creations (Insta), @harklincreations (FB) to see examples! If you would prefer a particular colour/style of paper please also add this to the notes.

CUSTOM ORDERS: I have started to accept some custom earring orders, please message me if you would like to discuss!

I offer FREE delivery for UK mainland orders over £50, discount is automatically applied at checkout.

CHECKOUT ISSUES: Our earrings are one-of-a-kind . Several customers can have the same pair of earrings in their basket simultaneously, but these are not reserved until payment has been made.

Returns

We offer a 14-day return policy on items that are returned undamaged in their original packaging. For hygiene reasons we are unable to offer returns for earrings.

We do not offer exchanges. Refunds only apply on full priced items (not sale items).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you need to return an item, please email us at hello@harklincreations.com to begin the returns process. Once your item has been received and inspected, we will notify you by email and process the refund within 5 working days, back to the original payment method.

If in the unlikely event your items arrived defective or damaged or if you have any issues with your order, please email me on the above address and I will do my utmost to correct this for you!